Every Problem has a Solution

Let’s Troubleshoot

What type of problem are you having?
What type of Air Conditioner Problem are you having?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

Your Air Filter May be Dirty.

Check yours and change if visibly dirty

Did that solve your problem?
Is your outdoor unit running?

Your AC’s circuit breaker may have been tripped:

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “air conditioner”
  • Try flipping that circuit to “off” and then “on”
  • Give your air conditioner a couple minutes and see if it comes on now
Did that solve your problem?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?
Is there air coming out of your vents?
Is there Ice on your Outdoor Unit?

Awesome!!

Glad we were able to help you solve your problem. We’ll be here if you need us again.

Sounds like you need expert care.

Please turn off your system and get professional help.

Schedule your repair appointment
What type of heating problem are you having?
What type of heater do you have?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?

This can be Caused by your Thermostat:

Solution:

  • Make sure your thermostat is turned On
  • Set 3 degrees below room temperature
  • Turn Cool, not fan or heat

If the thermostat screen is blank, then the battery is dead. Replace the battery.

Did that solve your problem?
What best describes your heating problem?

Make sure power is getting to the furnace

Try this:

  • Check your home’s electrical panel. Flip the furnace’s circuit to “off” and then “on” again.
  • Look for a switch (like a light switch) near your furnace and make sure it is set to "on".
Did that solve your problem?
Is your outdoor unit running?
Is there ice on your outdoor unit?

Your heat pump’s circuit breaker may have been tripped.

Here’s what to do:

  • Find your breaker box and look for the circuit labeled “heat pump” or “air conditioner”.
  • Try flipping that circuit to “off” and then “on”.
  • Give your heat pump a couple minutes and see if it comes on now.

Note: If your heat pump is regularly tripping your circuit breaker, contact us immediately as there is a larger problem.

Did that solve your problem?
Is there ice on your outdoor unit?
Is the noise coming from the outside or inside unit?
What type of heater do you have?

Is there steam coming from the unit, as well?

Here’s what to do:

This is your heat pump's normal defrost mode.

What type of smell?
Did you just turn your heater on for the first time this winter?

This is likely normal.

The smell should go away in a few minutes.

Contact us if the smell persists.

Turn off your furnace now!

There could be a dangerous gas leak in your home. Turn off your furnace immediately and contact a heating repair person.

You need your regular maintenance

This is usually caused by a dirty coil and/or lack of regular maintenance on your heater.

Our Services

Air Conditioning

bigpeople-s.ru of Houston specializes in residential air conditioner installation and replacement.

Read more

Heating

Need a heating solution for your home? Our team provides the highest level of quality in furnace installations and replacements.

Read more

Indoor Air Quality

Your indoor air quality is very important in terms of your family’s health and enjoyment inside of your Houston home.

Read more

Water Heaters

If your hot showers are becoming decidedly shorter and you have noticed a rusty color to the water, it is probably time to consider replacing that old water heater.

Read more

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Testimonials

  • a week ago My husband and I had them install a new air cooling unit in our home last summer and we were very pleased with the entire process. The office staff was very friendly as was the owner who came to our home to give us an estimate. Clinton, the technician who installed our unit, was very personable and helped explain how to operate the unit as well as maintain it. We had an issue with the thermostat going blank a few weeks later and they came back and fixed it at no charge. The unit worked great all summer and we were very happy with their service.
    Giselle Ryan
  • THE RESULTS! Clinton, the tech, arrived with a smile on his face and was eager to start the job. He commenced the work immediately! He was extremely personable. He was joined by Sawyer Electric Ray & Ty who had also previously done electrical work for us. Midway through the job, bigpeople-s.ru owner, Mike came by to inspect the progress. I just happened to ask if we needed to have a new thermostat . Mike looked at the quote, and said, I dont see it here, but Ill have Clinton install a new one anyway no charge. (Is that class, or what!!) When finished, Clinton spent over a half-hour walking throught the warranty, warnings, and inspection/test of the new install. PROFESSIONAL! PROFESSIONAL! PROFESSIONAL! THIS is the company that you want to service your heating and A/C.PERIOD! We were initially introduced to bigpeople-s.ru through Ty & Ray from Sawyer Electric. We were having some electrical work done and they saw a brochure on air conditioning lying on a table, asking if we were looking to have a/c work done. They couldnt have been more spot-on! Having met Mike, we were convinced that no one else would do the work. (A competing company supplied a quote, during which the salesperson kept saying how difficult the job would be, that he would only supply an estimate, and intimated that the job would likely go much higher. 3 days later the competitor finally emailed a quote, which ended up being more than a $1000 higher than bigpeople-s.ru!!) Suffice it to say, bigpeople-s.ru & A/C is THE company to work for you! (Our Chows even loved Clinton, the tech!)
    Cindy C
    Houston
  • Just want to let you know that Clinton left our home a few minutes ago. He was such a pleasure having in our home today. He is very professional, truly enjoys what he is doing, and does a great job! We especially enjoyed his kind, helpful, and very friendly way of dealing with us. We are sure you are very thankful to have such a fine employee on your staff. We feel the same way about the two electricians that came out from Sawyer Electric. Very nice gentlemen; very friendly and helpful. The A/C system is running now and so far it feels wonderful. We will let you know if we feel there are any problems with cooling the floors consistently. We opted to wait on the aeroseal to see how the system is working. We will close any vents we feel arent needed, like we do with the heat in the winter. Thank you again for a very pleasant day!
    Gary and Carolyn Koch
    Houston, TX
  • March 03, 2012 Great Go To Folks!!!. Well talk about great job! Never called them before, but I will next time too. Mike responded well to my request for a call back. I was without heat on a 40 deg. day and needed some expert help ASAP. All though he was not able to show up immediately, he was able to talk me through some technical issues and we discovered the problem after great patience on his part. Folks if you need a quality company with a great attitude, having your satisfaction as their priority, these guys are it. thanks again
    Michael C.
  • I am in the process or purchasing a new home (first time-yay!) & there have been issues with the furnace not working properly when the inspections are being done. The furnace would turn on but only stay on for a few minutes, even though the temp that was set, had not been obtained. My realtor said they would get it taken care of, as I was naturally very upset & this is delaying me closing on the house. They had a company come out 2 times, each time saying they had fixed it & each time guess whatit wasnt fixed. My boyfriends Mom mentioned to me that I should find someone to fix it & just bill the realtor & she had used bigpeople-s.ru before & highly recommended them. So, I called them & they were awesome over the phone, even though admittedly I may have been a little rude-as I was frustrated. They were able to come out with in an hour & look at it. Mike (who is the owner, I believe) showed up & was super nice & found the problem in a matter of minutes & had it fixed not long after. Im still sitting here asking myself what the heck the other company was doing?!? Mike even chatted with me about this being my first home that Im buying & shared a story of the first home he bought. I just thought that was awesome. He didnt rush off after the job was done, he talked with me & it actually helped calm me down. Im very high strung right now, ha ha ha :p Anyway what I am trying to say through all this is that I was truly satisfied with the service I got from bigpeople-s.ru. They went above & beyond & that is why I was willing to take time to write this reviewso that others can see & hopefully use them as well. Thanks again Mike!
    Jim Walters
    Houston
  • Been having problems,with the furnace, on and off the last couple years had a few different companys out to look at it, All wanted to make expensive repairs that were not needed!!! I was fairly certain it just needed a good cleaning having done some research online. Mike came out spent the better part of an hour taking the furnace apart cleaning each burner! Went out of his way to give me a great price Almost felt guilty for all the work he did! As of now the furnace works great ! If you want an honest company, Use bigpeople-s.ru, could not have been more pleased!!!!!
    John Salazar
  • Very pleased by Jennifer M. 10/15/2009 They not only took the time to show me what the problem was with my furnace but also showed me how to prevent it from occuring in the future. I came away with the impression that they werent out just to make a quick buck, but were actually interested in solving my problem without overcharging me like some service companies Ive used in the past. Ill certainly put bigpeople-s.ru in my speed dial and know who to call if I need help. Five stars!
    Jennifer M.
  • Maja l 4 months ago I am extremely impressed with the service I just received. Im a difficult person, with difficult standards for nearly everything. I am suspicious of everyoneespecially when it comes to heating and cooling companies. I am extremely impressed with the service I just received. Im a difficult person, with difficult standards for nearly everything. I am suspicious of everyoneespecially when it comes to heating and cooling companies.I recently moved into a house and one of the heater just wasn’t working. I did my research, including yelp/google reviews for ratings and a lot of these service providers areshady at best. I had two come out before bigpeople-s.ru. Both of them wanted money up front for just coming out. The average quote ranged from 400-500 dollars to get the heating working again. So then I called bigpeople-s.ru and Mike came out. He went straight to work. He gave me a clear and accurate description of what he thought needed to be done, even showed me the stages and parts involved. We arrived at a final repair price, WAY BELOW all of the previous quotes. BTW, another company also suggested that I purchase a new furnace for my upstairs and a new water heater (never had any problems with my water heater) for over $3,500. Now, for those still doubtingI gave Mike one final test. I told him I was thinking about replacing the heater downstairs since its original to the house (house is 14 years old) and maybe doing Aeroseal duct sealing for better airflow. His reply Why? The furnace is fine, its good, dont replace it, it can still work for another 6 years and the Aeroseal won’t do much for you, the house it’s fairly new, you don’t need it. I hate to sound like a broken record but all the reviews on here about Mike being nice, courteous and honest are absolutely true. Enough said. I will carry his info with me everywhere and refer him at every opportunity that I get. Thank you Mike & bigpeople-s.ru. Its nice to know there are still some honest businesses out there!
    Maja
  • I found this great plumbing company at your-local-plumber.com. They came quickly, the technician was very professional and they gave me a fair price up-front before any work was done. I will use them again in the future if I need any plumbing work done in my home.
    M M.
  • I called after hours when my water heater flooded my basement. The technician was at my house within an hour and was able to fix my water heater that night. He even was able to get a restoration company to my house that same night to start cleaning the mess in the basement. The technician was very nice and the rate were surprisingly reasonable for an after hours call. Very highly recommended!
    A D.
  • During this last storn of out my furnace went out had called around to get a few different quotes, they were all outrageous and then I called bigpeople-s.ru Plumbing and Heating and his prices were very reasonable compared to the others I had called for quotes. He made it a point to get to me the same day that i called and even came early. Thank god he did because I have kids and it just got colder and colder outside. i will definitely use him again but I will also refer him to all of my friends and family . Oh and I need to also say that he was the nicest guy and cleaned up after himself, he made sure that he left no mess afterwards. Thank you again Paul Prentiss and bigpeople-s.ru Plumbing and Heating.
    B D.
  • One of the few companies that actually responds after hours on a weekend. Service was prompt, professional and very reasonably priced. Its nice to know there is a heating company that really treats its customers like people. I would definitely recommend bigpeople-s.ru & AC.
    K M.
  • Competent and honest--everything you want in a service technician! bigpeople-s.ru went above and beyond our expectations in the service call, and seemed to genuinely care that our heater was repaired to a high standard. We will recommend this company to our friends.
    Martins
  • Saved me over $1,000 from a competitor bid on a new air conditioning system. Professionally installed and works wonderfully. Showed up on time as promised and issued the necessary permits so there weren't any surprises. Friendly and courteous service. Explained everything we needed to know about operating and maintaining our new AC as well as our existing furnace. Will definitely recommend to our friends and neighbors.
    T B.
  • Very professional and courteous. Helped explain how my heater worked and gave me tips on how to maintain it. Was reasonably priced and did a fantastic job. I would recommend to all my friends and would definitely use them again.
    Marry W.
  • bigpeople-s.ru and Air was able to repair my system after I was Mislead by another company into believing I would have to replace the entire system at a very substantial cost. I literally saved thousands of dollars by getting a second opinion and now my system works great! What a relief! The repairman was honest, courteous and very friendly. I will definitely recommend them to my friends, family and neighbors. Thanks again!
    J B.
  • Fixed my AC this summer. Works better now than it has in years. I am very happy with bigpeople-s.ru and Air. Was very nice and clean-cut.
    R M.
  • I had called three heating and air conditioning businesses before calling bigpeople-s.ru about my error code 33 on my furnace. They all wanted to send a tech out and would not be for hours. At bigpeople-s.ru, Mike had called me back within a half hour and talked me through steps to take. I had my furnace working within 15 minutes with no money out of pocket. Would recommend bigpeople-s.ru to anyone.
    P D.
  • Awesome company! Was able to get out earlier than quoted and showed me how to keep my furnace from having the same problem happen again. Way better than the competition!
    Jeremy G.
  • I was very pleased with their service - they came out within an hour of my call, provided info on how to solve the simple problem myself, and were very reasonably priced.  I will definitely use them again.
    Justin V.
  • Honest, fair company! I will only use bigpeople-s.ru for my heating and cooling needs. It's nice to see that customer service is still a part of some businesses.
    Emily S.

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